[Bug] WAM Error - Account has previously been signed out of this application.

[markjercoates]

Library version used

n/a

.NET version

Microsoft Visual Studio Community 2022 (64-bit) - Current
Version 17.11.5

Scenario

PublicClient

Is this a new or an existing app?

None

Issue description and reproduction steps

Using: Microsoft Visual Studio Community 2022 (64-bit) - Current - Version 17.11.5
Cannot sign into Visual Studio getting the following error:
WAM Error
Error Code: 0
Error Message: Account has previously been signed out of this application.
Internal Error Code: 540940121

Relevant code snippets

** LogFile**

0/24/2024 08:07:28 GMT Standard Time : Error : There was a problem executing interactive flow error: 'MSAL.NetCore.4.61.3.0.MsalUiRequiredException:
	ErrorCode: failed_to_acquire_token_silently_from_broker
Microsoft.Identity.Client.MsalUiRequiredException: WAM Error  
 Error Code: 0 
 Error Message: Account has previously been signed out of this application. 
 Internal Error Code: 540940121 

   at Microsoft.Identity.Client.Internal.Requests.Silent.SilentRequest.ExecuteAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.<>c__DisplayClass11_1.<<RunAsync>b__1>d.MoveNext()
--- End of stack trace from previous location ---
   at Microsoft.Identity.Client.Utils.StopwatchService.MeasureCodeBlockAsync(Func`1 codeBlock)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.RunAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.ApiConfig.Executors.ClientApplicationBaseExecutor.ExecuteAsync(AcquireTokenCommonParameters commonParameters, AcquireTokenSilentParameters silentParameters, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.MsalNetworkServicesImpl.ExecuteInteractiveFlowAsync(IGetTokenInteractiveContext getTokenContext, AuthenticationFlowType authenticationFlowType, CancellationToken cancellationToken)
	StatusCode: 0 
	ResponseBody:  
	Headers: '
10/24/2024 08:07:28 GMT Standard Time : Error : There was a problem getting the access token using the prompt with UI flow. Error: 'MSAL.NetCore.4.61.3.0.MsalUiRequiredException:
	ErrorCode: failed_to_acquire_token_silently_from_broker
Microsoft.Identity.Client.MsalUiRequiredException: WAM Error  
 Error Code: 0 
 Error Message: Account has previously been signed out of this application. 
 Internal Error Code: 540940121 

   at Microsoft.Identity.Client.Internal.Requests.Silent.SilentRequest.ExecuteAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.<>c__DisplayClass11_1.<<RunAsync>b__1>d.MoveNext()
--- End of stack trace from previous location ---
   at Microsoft.Identity.Client.Utils.StopwatchService.MeasureCodeBlockAsync(Func`1 codeBlock)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.RunAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.ApiConfig.Executors.ClientApplicationBaseExecutor.ExecuteAsync(AcquireTokenCommonParameters commonParameters, AcquireTokenSilentParameters silentParameters, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.MsalNetworkServicesImpl.ExecuteInteractiveFlowAsync(IGetTokenInteractiveContext getTokenContext, AuthenticationFlowType authenticationFlowType, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.MsalNetworkServicesImpl.ExecuteInteractiveFlowAsync(IGetTokenInteractiveContext getTokenContext, AuthenticationFlowType authenticationFlowType, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.AadAccountProviderNetworkServicesBase.AcquireTokenWithPromptInternalAsync(String resource, String tenant, UserIdentifier userId, String queryParameters, AuthenticationFlowType authenticationFlowType, Dictionary`2 additionalAuthProperties, CancellationToken cancellationToken)
	StatusCode: 0 
	ResponseBody:  
	Headers: '
10/24/2024 08:07:28 GMT Standard Time : Error : CreateAccount: Creating an account. QueryParameters 'site_id=501454&display=popup&nux=1'
Account creation failed. 
Error: 'MSAL.NetCore.4.61.3.0.MsalUiRequiredException:
	ErrorCode: failed_to_acquire_token_silently_from_broker
Microsoft.Identity.Client.MsalUiRequiredException: WAM Error  
 Error Code: 0 
 Error Message: Account has previously been signed out of this application. 
 Internal Error Code: 540940121 

   at Microsoft.Identity.Client.Internal.Requests.Silent.SilentRequest.ExecuteAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.<>c__DisplayClass11_1.<<RunAsync>b__1>d.MoveNext()
--- End of stack trace from previous location ---
   at Microsoft.Identity.Client.Utils.StopwatchService.MeasureCodeBlockAsync(Func`1 codeBlock)
   at Microsoft.Identity.Client.Internal.Requests.RequestBase.RunAsync(CancellationToken cancellationToken)
   at Microsoft.Identity.Client.ApiConfig.Executors.ClientApplicationBaseExecutor.ExecuteAsync(AcquireTokenCommonParameters commonParameters, AcquireTokenSilentParameters silentParameters, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.MsalNetworkServicesImpl.ExecuteInteractiveFlowAsync(IGetTokenInteractiveContext getTokenContext, AuthenticationFlowType authenticationFlowType, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.MsalNetworkServicesImpl.ExecuteInteractiveFlowAsync(IGetTokenInteractiveContext getTokenContext, AuthenticationFlowType authenticationFlowType, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.AadAccountProviderNetworkServicesBase.AcquireTokenWithPromptInternalAsync(String resource, String tenant, UserIdentifier userId, String queryParameters, AuthenticationFlowType authenticationFlowType, Dictionary`2 additionalAuthProperties, CancellationToken cancellationToken)
   at Microsoft.Developer.IdentityService.AccountProvider.AadAccountProviderService.CreateAccountInnerAsync(String userName, String queryParameters, AuthenticationFlowType authenticationFlowType, Dictionary`2 additionalAuthProperties, Boolean homeTenantOnly, CancellationToken cancellationToken)
	StatusCode: 0 
	ResponseBody:  
	Headers: '

Expected behavior

No response

Identity provider

Microsoft Entra ID (Work and School accounts and Personal Microsoft accounts)

Regression

No response

Solution and workarounds

No response

[markjercoates]

I should add that I've tried clearing out my browser cache (Internet Edge), running a repair on my Visual Studio installation, deleting all files in the AppData\Local\.IdentityService directory and doing multiple machine restarts - without success. The error keeps appearing. I do not have any third party Virus programs running on my machine (Windows 11).

[iulico-1]

@markjercoates, since this is a MsalUiRequiredException what happens when you call the interactive API ? This error occurs when user has signed-out from the app and the only way to sign the user back is to call AcquireTokenInteractive.

[markjercoates]

Thanks for your reply. Can you tell me what you mean by calling the interactive API?

[rayluo]

@markjercoates , did the error happen when your app calls a certain method in MSAL library, or did it happen just when you attempted signing in as a Visual Studio end user?

[markjercoates]

This is happening when I attempt to Sign In to Visual Studio with my Microsoft Email Account.

Note that as this represents my Microsoft Account I am able to manually SignIn into my Azure portal using the same email account. However, I have noticed I do occasionally get a message about multiple tenant subscriptions in the Azure Portal.

[iulico-1]

@markjercoates, could you upgrade to Visual Studio Version 17.12 ? There was a fix released about a month back that addressed an issue with very similar symptoms.

[markjercoates]

Thank you. I've upgraded to v 17.12 (preview) and this appears to have fixed the issue after several attempts.