Improve User Experience by Automatically Managing Notices After Issue Resolution

[kushh23]

What problem does this address?

In Optimole, when there is a conflict with another plugin, we currently display notices to users, instructing them to make specific changes. For example, with the W3 Total Cache plugin, users need to exclude Optimole JS files from its settings. While this issue is straightforward and users can resolve it using a direct link, there is a problem with the user experience afterward.

Once users follow the instructions and make the necessary changes, they expect the notice to disappear automatically, indicating that the issue has been resolved. However, currently, users must manually dismiss the notification, which can lead to confusion as it's not written anywhere on the notice, and it can lead to a bad user experience.

What is your proposed solution?

To enhance this process, I propose the following improvements:

1. Add a function that automatically detects when the user has made the necessary changes and dismisses the notification accordingly.

2. If automatic detection is not feasible, modify the error message to inform users that they can manually dismiss the notification once the changes are made. Additionally, we can include a button within the notification that allows users to dismiss it directly, with a clear message explaining its function e.g - I have made the changes

By implementing these improvements, we can reduce confusion, ensuring that users are confident their issues are resolved without additional manual steps.

References -

https://secure.helpscout.net/conversation/2601747066/419300/
https://secure.helpscout.net/conversation/2349518155/384145

Will this feature require documentation? (Optional)

None

[kushh23]

+1: https://secure.helpscout.net/conversation/2597119807/418780/

[selul]

@kushh23 for now we will not pursue this as I think the current workflow is good enough.

Feel free to reopen it if something changes from your support interactions that could turn this into a priority.

[kushh23]

+1: https://secure.helpscout.net/conversation/2693138739/431981/ This user had the same confusion; he thought the changes were not saved on the site.

[kushh23]

+1: https://secure.helpscout.net/conversation/2940495257/464615

another user feeling confused due to this, Maybe we can review this behavior in next release