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chore: updates to whitelisting info (#2628)
## Description Provide a concise summary of the changes made in this pull request - Updates to whitelist information - Security - Airgapped ## Pull request type Check the appropriate box: - [ ] Review Fixes - [ ] Documentation Overhaul - [x] Feature/Story - Link one or more Engineering Tickets * - [ ] A-Force - [ ] Error in documentation - [ ] Maintenance ## Documentation tickets Link to one or more documentation tickets: - ## Checklist From the below options, select the ones that are applicable: - [x] Checked for Grammarly suggestions. - [x] Adhered to the writing checklist. - [ ] Adhered to the media checklist. - [ ] Verified and updated cross-references or added redirect rules. - [ ] Tested the redirect rules on deploy preview. - [ ] Validated the modifications made to the content on the deploy preview. - [ ] Validated the CSS modifications on different screen sizes.
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website/docs/getting-started/setup/installation-guides/air-gapped.md

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## Whitelisting and requesting Airgapped Edition
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The majority of users can effectively use Appsmith by allowing access to `cs.appsmith.com`. However, in organizations where maintaining complete internet isolation is a critical compliance requirement, obtaining an airgapped edition is imperative. To initiate this process, contact the Appsmith sales team at `[email protected]`.
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The majority of users can access Appsmith by allowing the domain `cs.appsmith.com`. When whitelisting, ensure that you add the domain `cs.appsmith.com`, as IP-based whitelisting is not allowed for this domain because it relies on dynamic IPs for scaling and load balancing. However, in organizations where maintaining complete internet isolation is a critical compliance requirement, obtaining an airgapped edition is imperative. To initiate this process, contact the Appsmith sales team at `[email protected]`.
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## Unsupported features in Airgapped Edition
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website/docs/product/security.md

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- **Secure Connections**: Appsmith Cloud establishes connections with databases and API endpoints exclusively through whitelisted IP addresses `18.223.74.85` and `3.131.104.27`. All traffic to and from Appsmith Cloud is secured using TLS encryption.
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- **Domain Whitelisting**: For self-hosted Appsmith instances, it’s necessary to whitelist the domain `cs.appsmith.com` to ensure that features like version control with Git and cloud storage function correctly. Appsmith does not support IP-based whitelisting, as the infrastructure uses dynamic IPs needed for scaling and load balancing. By implementing domain-based whitelisting, you can establish a stable and reliable configuration, ensuring uninterrupted connectivity even with changes to the backend IP addresses.
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- **Domain Whitelisting**: For self-hosted Appsmith users, it’s necessary to whitelist the domain `cs.appsmith.com`. IP-based whitelisting is not allowed for this domain because it relies on dynamic IPs for scaling and load balancing.
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- **Compliant Hosting**: The cloud version of Appsmith is hosted on AWS data centers that adhere to SOC 1 and SOC 2 compliance standards. These servers provide a secure environment, and their integrity is bolstered by systematic backups to prevent data loss.
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