Tempalte and stale action update (#56)

* added a github action to close stale issues
* increased stale range

Author: KaibaLopez

.github/ISSUE_TEMPLATE/---bug-report.md

@@ -9,7 +9,10 @@ assignees: ''
 
 Confirm by changing [ ] to [x] below to ensure that it's a bug:
 - [ ] I've searched for [previous similar issues](https://github.com/aws/aws-iot-device-sdk-python-v2/issues) and didn't find any solution
-  
+
+**Known Issue**
+- [ ] I'm using ATS data type endpoint: the endpoint should look like `<prefix>-ats.iot.<region>.amazonaws.com`
+
 **Describe the bug**
 A clear and concise description of what the bug is.
 

.github/ISSUE_TEMPLATE/---questions.md

@@ -0,0 +1,19 @@
+---
+name: "\U0001F4AC Questions / Help"
+about: If you have questions, please check AWS Forums or StackOverflow
+title: ''
+labels: guidance, needs-triage
+assignees: ''
+
+---
+
+Confirm by changing [ ] to [x] below:
+- [ ] I've searched for [previous similar issues](https://github.com/aws/aws-iot-device-sdk-pyhton-v2/issues) and didn't find any solution
+
+**Known Issue**
+- [ ] I'm using ATS data type endpoint: the endpoint should look like `<prefix>-ats.iot.<region>.amazonaws.com`
+
+**Platform/OS/Device**
+What are you running the sdk on?
+
+**Describe the question**

.github/workflows/stale-issue.yml

@@ -3,14 +3,14 @@ name: "Close stale issues"
 # Controls when the action will run.
 on:
   schedule:
-    - cron: "*/30 * * * *"
+    - cron: "*/60 * * * *"
 
 jobs:
   cleanup:
     runs-on: ubuntu-latest
     name: Stale issue job
     steps:
-    - uses: aws-actions/stale-issue-cleanup@v2
+    - uses: aws-actions/stale-issue-cleanup@v3
       with:
         # Setting messages to an empty string will cause the automation to skip
         # that category