Satisfaction survey questions

[shawnthompson]

Would like to do user testing and create a best practice when doing a satisfaction question in an HTML form.

Image caption: A rating system of numbers from 0 to 10, where 0 is equal to Worst Off and 10 being equal to Best Off.

These forms of questions can create barriers for users with cognitive disabilities and aren't always clear.

It would be nice to have a standard within the Government of Canada on how to format these forms of questions online.

Alternative could be:

• <select> / dropdown, giving clear labeling
• radio buttons also with clear labelling for each
• input[type="range"]
• using stars / icons (what if we used maple leafs as a rating system through the Canada.ca?)

I think usability test would be needed and I'd like to see us report our findings on the site.

Slack thread on topic.

If you aren't part of the web-a11y slack workspace, let me know and I'll send you an invitation.

[duboisp]

What about to create a component that will transform the rating interface to allow the user to choose an input format that best fit his need?