infra.aap_configuration.job_templates does not allow escaping curly braces in extra vars

[ericcames]

Summary

The module does not allow for extra vars to properly set variables that will be fed in at runtime when the job template that is being built is run for its intended purpose.

Issue Type

• Bug Report

Ansible, Collection, Controller details

ansible --version
ansible [core 2.16.14]

ansible-galaxy collection list
collections:
  - name: amazon.aws
    version: 7.2.0
  - name: ansible.posix
    version: 1.6.2
  - name: ansible.utils
    version: 5.1.2
  - name: ansible.platform
    version: 2.5.3
  - name: ansible.hub
    version: 1.0.0
  - name: ansible.controller
    version: 4.6.2
  - name: ansible.eda
    version: 2.2.0
  - name: infra.aap_configuration
    version: 3.1.0
  - name: servicenow.itsm
    version: 2.4.0
  - name: servicenow.servicenow
    version: 1.0.6
  - name: community.mysql
    version: 3.8.0
  - name: community.general
    version: 8.1.0
  - name: redhat.rhel_system_roles
    version: 1.88.9
  - name: redhat.satellite
    version: 5.1.0

Controller version
Automation Controller Version
4.6.8

AAP 2.5 Containerized install

OS / ENVIRONMENT

Red Hat Enterprise Linux release 9.5 (Plow)

Desired Behavior

Actual Behavior

The job template is built with the extra vars that looks like this:

update_requested_item_comments: |-
Provisioning details

Machine Create Time: {{ vm_machine_create_time }}

RedHat Subscription Time: {{ rhsm_subscription_time }}

Post Install Time: {{ linux_post_install_time }}

Website Start Time: {{ lamp_setup_time }}

Public DNS Name: {{ get_instance_info_server }}

Public IP Address: {{ get_instance_info_public_ip }}

AWS AMI ID: {{ get_instance_info_ami_id }}

AWS Instance ID: {{ get_instance_info_instance_id }}

AWS Instance Type: {{ get_instance_info_instance_type }}

AWS availability zone: {{ get_instance_info_availability_zone }}
update_requested_item_state: 3

Please give some details of what is actually happening.
Include a [minimum complete verifiable example] with:

• playbook / task
• configuration file / list
• error

STEPS TO REPRODUCE

Fork the https://github.com/ericcames/aap.dailydemo.linux/tree/main gitrepo
Create a job template using https://github.com/ericcames/aap.dailydemo.linux/blob/main/playbooks/setup_demo.yml

use the following extra vars
my_organization: AmesCO
my_vault: Eric Ames
my_rh_aap_credential: aap.kona.services
my_aws_credential: AWS Blank Open Environment pvwk8
my_aws_machine_credential: AWS Machine Credential - Ames
my_itsm_credential: ServiceNow ITSM Credential - Ames
my_itsm_username: hercules
my_sat_credential: sat.kona.services
timezone_id: America/Phoenix
satellite_host: https://sat.kona.services
remotevault: true
my_remote_vault: >-
https://raw.githubusercontent.com/ericcames/aap.as.code/refs/heads/main/playbooks/files/vaults/ames/vault_ames.yml
aap_configuration_async_retries: 60

Run this playbook after creating the vars file listed below.
https://github.com/ericcames/aap.dailydemo.linux/blob/main/playbooks/setup_demo.yml

---
controller_templates:
- name: DDL - Update request ticket - success
    job_type: run
    inventory: AAP Managed Inventory
    organization: "{{ my_organization }}"
    execution_environment: Default execution environment
    project: aap.dailydemo.linux
    playbook: playbooks/servicenow/update_sn_req_itm.yml
    credentials:
      - "{{ my_itsm_credential }}"
    extra_vars:
      update_requested_item_comments: |-
          Provisioning details

          Machine Create Time: \{\{ vm_machine_create_time \}\}

          RedHat Subscription Time: \{\{ rhsm_subscription_time \}\}

          Post Install Time: \{\{ linux_post_install_time \}\}

          Website Start Time: \{\{ lamp_setup_time \}\}

          Public DNS Name: \{\{ get_instance_info_server \}\}

          Public IP Address: \{\{ get_instance_info_public_ip \}\}

          AWS AMI ID: \{\{ get_instance_info_ami_id \}\}

          AWS Instance ID: \{\{ get_instance_info_instance_id \}\}

          AWS Instance Type: \{\{ get_instance_info_instance_type \}\}

          AWS availability zone: \{\{ get_instance_info_availability_zone \}\}
      update_requested_item_state: 3

  - name: DDL - Update request ticket - failure
    job_type: run
    inventory: AAP Managed Inventory
    organization: "{{ my_organization }}"
    execution_environment: Default execution environment
    project: aap.dailydemo.linux
    playbook: playbooks/servicenow/update_sn_req_itm.yml
    credentials:
      - "{{ my_itsm_credential }}"
    extra_vars:
      update_requested_item_comments: |-
        Uh-Oh something broke.

        ServiceNow incident number: \{\{ create_incident_ticket \}\}

        Ansible Job ID: \{\{ vm_my_job_id \}\}

        Message: \{\{ vm_my_error \}\}
      update_requested_item_state: 4

[ericcames]

interesting the \ were not entered into my post. This is the actual result.

[sean-m-sullivan]

A. We have no modules, we are wrappers on the certified collections.

B. Why are your Escaping the curly brackets? its going to show up exactly like you state it. Seeing it here
https://github.com/ericcames/aap.dailydemo.linux/blob/6bc66c41bb2579ae6da0cfae4efda2cc95eb26ce/playbooks/files/config_as_code/controller_templates.yml#L145

C. If you want to inject it as variables, you need to use the unsafe parmeter like
injectors:
extra_vars:
rest_password: !unsafe "{{ rest_password }}"
rest_username: !unsafe "{{ rest_username }}"
env:
rest_username_env: !unsafe "{{ rest_username }}"
rest_password_env: !unsafe "{{ rest_password }}"

As detailed and explained here
https://github.com/redhat-cop/infra.aap_configuration/tree/devel/roles/controller_credential_types#formatting-injectors

However with the job templates we do not regex replace the extra spaces, so unsafe is the only option.

[ericcames]

@sean-m-sullivan thanks for the feedback. Will give it a shot and report back.

[ericcames]

@sean-m-sullivan here is the output from my test:

  [{'name': 'Delete Daily Demo Linux', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Uh-Oh something broke.\n\nServiceNow incident number: !unsafe "{{
  create_incident_ticket }}"\n\nAnsible Job ID: !unsafe "{{ vm_my_job_id
  }}"\n\nMessage: !unsafe "{{ vm_my_error }}"', 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined. [{'name': 'Delete Daily Demo Linux', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Uh-Oh something broke.\n\nServiceNow incident number: !unsafe "{{
  create_incident_ticket }}"\n\nAnsible Job ID: !unsafe "{{ vm_my_job_id
  }}"\n\nMessage: !unsafe "{{ vm_my_error }}"', 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined
_ansible_no_log: false

[ericcames]

Here is the code in the vars file

- name: DDL - Update request ticket - failure
    job_type: run
    inventory: AAP Managed Inventory
    organization: "{{ my_organization }}"
    execution_environment: Default execution environment
    project: aap.dailydemo.linux
    playbook: playbooks/servicenow/update_sn_req_itm.yml
    credentials:
      - "{{ my_itsm_credential }}"
    extra_vars:
      update_requested_item_comments: |-
        Uh-Oh something broke.

        ServiceNow incident number: !unsafe "{{ create_incident_ticket }}"

        Ansible Job ID: !unsafe "{{ vm_my_job_id }}"

        Message: !unsafe "{{ vm_my_error }}"
      update_requested_item_state: 4

[ericcames]

Testing with single quotes

[ericcames]

Looks like the same error for single quotes as for double quotes

  [{'name': 'Delete Daily Demo Linux', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  "Uh-Oh something broke.\n\nServiceNow incident number: !unsafe '{{
  create_incident_ticket }}'\n\nAnsible Job ID: !unsafe '{{ vm_my_job_id
  }}'\n\nMessage: !unsafe '{{ vm_my_error }}'", 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined. [{'name': 'Delete Daily Demo Linux', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  "Uh-Oh something broke.\n\nServiceNow incident number: !unsafe '{{
  create_incident_ticket }}'\n\nAnsible Job ID: !unsafe '{{ vm_my_job_id
  }}'\n\nMessage: !unsafe '{{ vm_my_error }}'", 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined
_ansible_no_log: false

[sean-m-sullivan]

I didn't see this before, the limitiation is of yaml, You should put the message embeded in the role/play and not in the extra vars, the following works.

- name: Playbook Name
  hosts: localhost
  gather_facts: false

  vars:
    aap_hostname: controllerhost
    aap_username: admin
    aap_password: password123!
    aap_validate_certs: false
    controller_templates:
      - name: DDL - Update request ticket - failure
        job_type: run
        inventory: Demo Inventory
        organization: Default
        execution_environment: Default execution environment
        project: Demo Project
        playbook: hello_world.yml
        extra_vars:
          thing1: !unsafe "{{ create_incident_ticket }}"
          thing2: !unsafe "{{ vm_my_job_id }}"
          thing3: !unsafe "{{ vm_my_error }}"
          update_requested_item_state: 4

  tasks:
    - name: Include job_templates role
      ansible.builtin.include_role:
        name: infra.aap_configuration.controller_job_templates

using the |- ignores all of that, and makes it so the variablized structure can't be passed to the API.

[ericcames]

Thank you will try it and let you know how it goes. 😎

[ericcames]

Alright here is my new attempt:

- name: DDL - Update request ticket - failure
    job_type: run
    inventory: AAP Managed Inventory
    organization: "{{ my_organization }}"
    execution_environment: Default execution environment
    project: aap.dailydemo.linux
    playbook: playbooks/servicenow/update_sn_req_itm.yml
    credentials:
      - "{{ my_itsm_credential }}"
    extra_vars:
      update_requested_item_comments: "Uh-Oh something broke.\n\nServiceNow incident number: !unsafe '{{ create_incident_ticket }}'\n\nAnsible Job ID: !unsafe '{{ vm_my_job_id }}'\n\nMessage: !unsafe '{{ vm_my_error }}'"
      update_requested_item_state: 4

[ericcames]

Here is the output:

  [{'name': 'Delete Daily Demo Linux', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  "Uh-Oh something broke.\n\nServiceNow incident number: !unsafe '{{
  create_incident_ticket }}'\n\nAnsible Job ID: !unsafe '{{ vm_my_job_id
  }}'\n\nMessage: !unsafe '{{ vm_my_error }}'", 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined. [{'name': 'Delete Daily Demo Linux', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/site_delete.yml',
  'ask_tags_on_launch': False, 'job_tags': 'remove', 'credentials': ['{{
  my_rh_aap_credential }}', '{{ my_sat_credential }}', '{{ my_aws_credential
  }}', '{{ my_aws_machine_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL -
  Application Install', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/lamp_setup_08.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}, {'name': 'DDL - Configuration Management', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/post_install_06.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'DDL - Create a
  CMDB record', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/create_ci.yml', 'credentials': ['{{ my_itsm_credential
  }}'], 'extra_vars': {'create_configuration_item_assigned_to': '{{
  my_itsm_username }}', 'create_configuration_item_short_description': 'Ansible
  Automation Platfrom 2.5 demo'}}, {'name': 'DDL - Create Incident', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/incident_create.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'create_incident_caller_name': '{{
  my_itsm_username }}'}}, {'name': 'DDL - Get Instance Info', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/get_instance_info_04.yml',
  'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Inventory
  Update', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/add_inventory_03.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}', '{{ my_rh_aap_credential
  }}'], 'extra_vars': {'ansible_python_interpreter': '/usr/bin/python3'}},
  {'name': 'DDL - Red Hat Registration', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/redhat_subscription_manager_05.yml', 'ask_tags_on_launch': False,
  'job_tags': 'create', 'credentials': ['{{ my_aws_machine_credential }}', '{{
  my_sat_credential }}'], 'extra_vars': {'rhsm_status': 'present',
  'rhsm_activation_key': 'RHEL9 Dev'}}, {'name': 'DDL - VM Create', 'job_type':
  'run', 'inventory': 'AAP Managed Inventory', 'organization': '{{
  my_organization }}', 'execution_environment': 'Default execution environment',
  'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/create_instance_02.yml', 'ask_tags_on_launch': False, 'job_tags':
  'create', 'credentials': ['{{ my_aws_credential }}'], 'extra_vars':
  {'ansible_python_interpreter': '/usr/bin/python3'}}, {'name': 'DDL - Website
  deployment', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/website_deployment_09.yml', 'credentials': ['{{
  my_aws_machine_credential }}']}, {'name': 'DDL - Update request ticket -
  success', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  'Provisioning details\n\nMachine Create Time: \\{\\{ vm_machine_create_time
  \\}\\}\n\nRedHat Subscription Time: \\{\\{ rhsm_subscription_time
  \\}\\}\n\nPost Install Time: \\{\\{ linux_post_install_time \\}\\}\n\nWebsite
  Start Time: \\{\\{ lamp_setup_time \\}\\}\n\nPublic DNS Name: \\{\\{
  get_instance_info_server \\}\\}\n\nPublic IP Address: \\{\\{
  get_instance_info_public_ip \\}\\}\n\nAWS AMI ID: \\{\\{
  get_instance_info_ami_id \\}\\}\n\nAWS Instance ID: \\{\\{
  get_instance_info_instance_id \\}\\}\n\nAWS Instance Type: \\{\\{
  get_instance_info_instance_type \\}\\}\n\nAWS availability zone: \\{\\{
  get_instance_info_availability_zone \\}\\}', 'update_requested_item_state':
  3}}, {'name': 'DDL - Update request ticket - failure', 'job_type': 'run',
  'inventory': 'AAP Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook':
  'playbooks/servicenow/update_sn_req_itm.yml', 'credentials': ['{{
  my_itsm_credential }}'], 'extra_vars': {'update_requested_item_comments':
  "Uh-Oh something broke.\n\nServiceNow incident number: !unsafe '{{
  create_incident_ticket }}'\n\nAnsible Job ID: !unsafe '{{ vm_my_job_id
  }}'\n\nMessage: !unsafe '{{ vm_my_error }}'", 'update_requested_item_state':
  4}}, {'name': 'Linux Day 2 - file check', 'job_type': 'run', 'inventory': 'AAP
  Managed Inventory', 'organization': '{{ my_organization }}',
  'execution_environment': 'Default execution environment', 'project':
  'aap.dailydemo.linux', 'playbook': 'playbooks/day2filecheck.yml',
  'credentials': ['{{ my_aws_machine_credential }}']}, {'name': 'Linux Day 2 -
  Facts Cached', 'job_type': 'run', 'inventory': 'AAP Managed Inventory',
  'organization': '{{ my_organization }}', 'execution_environment': 'Default
  execution environment', 'project': 'aap.dailydemo.linux', 'playbook':
  'playbooks/gather_facts.yml', 'credentials': ['{{ my_aws_machine_credential
  }}']}]: 'create_incident_ticket' is undefined. 'create_incident_ticket' is
  undefined
_ansible_no_log: false

[ericcames]

So i tried this because this is what worked in aap 2.4 containerized.

- name: DDL - Update request ticket - failure
    job_type: run
    inventory: AAP Managed Inventory
    organization: "{{ my_organization }}"
    execution_environment: Default execution environment
    project: aap.dailydemo.linux
    playbook: playbooks/servicenow/update_sn_req_itm.yml
    credentials:
      - "{{ my_itsm_credential }}"
    extra_vars:
      update_requested_item_comments: "Uh-Oh something broke.\n\nServiceNow incident number: \\{\\{ create_incident_ticket \\}\\}\n\nAnsible Job ID: \\{\\{ vm_my_job_id \\}\\}\n\nMessage: \\{\\{ vm_my_error \\}\\}"
      update_requested_item_state: 4

[ericcames]

Here is what it gave me: