update // dynamics 365 - customer service deprecation

Author: tcorcor1

pages/dynamics365-customer-service-deprecations.txt

@@ -1,6 +1,6 @@
 Deprecations in Customer Service
 
-  Article  02/28/2025  5 contributorsFeedbackIn this article
+  Article  03/17/2025  6 contributorsFeedbackIn this article
 
 The features that are deprecated in Customer Service are listed in this article.
 
@@ -12,7 +12,7 @@ Important
 
 Rich text editor classic experience to be deprecated in April 2025
 
-Starting April 18, 2025, we'll no longer support the classic rich text editor experience in Customer Service apps. The new, modernized rich text editor is the default experience, and customers who are using the classic experience will be upgraded automatically. For more information, refer to Modern text editor enhancements.
+Starting April 18, 2025, we'll no longer support the classic rich text editor experience in Customer Service apps. The new, modernized rich text editor is the default experience, and customers who are using the classic experience will be upgraded automatically. Learn more in Modern text editor enhancements.
 
 Case and knowledge suggestions in smart assist are deprecated
 
@@ -28,7 +28,7 @@ As of October 2024, the legacy provisioning of Omnichannel for Customer Service
 
 Customer Service Hub app to be removed for new organizations with Enterprise licenses in February 2025
 
-Effective February 2025, the Customer Service Hub app is no longer available for all new organizations with Enterprise licenses. We'll continue to support the application for all existing organizations and new customers with license types other than Enterprise (for example, Customer Service Professional licenses). We recommend that existing customers migrate to Customer Service workspace. More information: Migrate to Customer Service workspace from removed or deprecated apps
+Effective February 2025, the Customer Service Hub app is no longer available for all new organizations with Enterprise licenses. We'll continue to support the application for all existing organizations and new customers with license types other than Enterprise (for example, Customer Service Professional licenses). We recommend that existing customers migrate to Customer Service workspace. Learn more in Migrate to Customer Service workspace from removed or deprecated apps.
 
 Diagnostics in unified routing is deprecated
 
@@ -66,35 +66,35 @@ Some admin apps are deprecated
 
 With the release of the Customer Service admin center app that consolidates admin experiences across the Customer Service suite, the following admin experiences are deprecated and no longer supported as of April 2023.
 
-  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager  : Removed as of April 2023.Also, as of October 2022, the Omnichannel admin center and the service management area in Customer Service Hub are hidden by default in newly created organizations and environments. You can bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. More information: Get started with Customer Service admin center
+  Service Management area in the Customer Service Hub app  Omnichannel admin center  App profile manager  : Removed as of April 2023.Also, as of October 2022, the Omnichannel admin center and the service management area in Customer Service Hub are hidden by default in newly created organizations and environments. You can bring them back, but we recommend that you start using the Customer Service admin center app to perform tasks like manage cases, and configure unified routing, channels, and agent experience profiles. Learn more in Get started with Customer Service admin center.
 
 Omnichannel Administration app is deprecated and removed as of July 2023
 
-Support for the Omnichannel Administration app ended on April 30, 2022, and the app was removed in July 2023. We recommend that you use the Customer Service admin center app to configure the latest features, such as unified routing and voice channel. More information: Get started with Customer Service admin center
+Support for the Omnichannel Administration app ended on April 30, 2022, and the app was removed in July 2023. We recommend that you use the Customer Service admin center app to configure the latest features, such as unified routing and voice channel. Learn more in Get started with Customer Service admin center.
 
 Omnichannel for Customer Service agent-facing app is deprecated and removed as of June 2024
 
-Effective April 2023, the Omnichannel for Customer Service agent-facing app is deprecated. Support is available until June 2024. We recommend that you migrate your omnichannel configuration to Customer Service workspace. More information: Migrate to Customer Service workspace from deprecated or removed apps
+Effective April 2023, the Omnichannel for Customer Service agent-facing app is deprecated. Support is available until June 2024. We recommend that you migrate your omnichannel configuration to Customer Service workspace. Learn more in Migrate to Customer Service workspace from deprecated or removed apps.
 
 setContextProvider method for authenticated chat is deprecated
 
-The setContextProvider method for authenticated chat is deprecated and no longer supported as of October 1, 2021. We recommend that you use the JWT token for authenticated chat. More information: Send authentication tokens
+The setContextProvider method for authenticated chat is deprecated and no longer supported as of October 1, 2021. We recommend that you use the JWT token for authenticated chat. Learn more in Send authentication tokens.
 
 Support for some knowledge management entities is deprecated 
 
-The KbArticle, KbArticleComment, and KbArticleTemplate knowledge management entities that were deprecated earlier aren't supported as of October 1, 2021. We recommend that you use the newer KnowledgeArticle entity (introduced in CRM Online 2016 Update and Dynamics 365) for knowledge management in Dynamics 365. For more information, go to Work with knowledge articles
+The KbArticle, KbArticleComment, and KbArticleTemplate knowledge management entities that were deprecated earlier aren't supported as of October 1, 2021. We recommend that you use the newer KnowledgeArticle entity (introduced in CRM Online 2016 Update and Dynamics 365) for knowledge management in Dynamics 365. Learn more in Work with knowledge articles.
 
 Internet Explorer 11 support for Dynamics 365 and Microsoft Power Platform is deprecated
 
-Effective October 31, 2022, Dynamics 365 Customer Service and Power Platform are blocked in Internet Explorer. As of early October 2022, users are redirected to Microsoft Edge if it's installed on their device. Otherwise, they receive a non-dismissible message informing them why they're blocked and to use Customer Service on Microsoft Edge. More information: Support end for Internet Explorer
-
+Effective October 31, 2022, Dynamics 365 Customer Service and Power Platform are blocked in Internet Explorer. As of early October 2022, users are redirected to Microsoft Edge if it's installed on their device. Otherwise, they receive a non-dismissible message informing them why they're blocked and to use Customer Service on Microsoft Edge. Learn more in Support end for Internet Explorer
 
+.
 
 For any questions, contact your Microsoft Customer Service representative or Microsoft Partner.
 
 Automatic record creation rules in web client are deprecated
 
-Effective October 01, 2020, the automatic record creation and update rules are deprecated in the web client. We recommend that you migrate your automatic record creation rules that were created in the web client to the new Unified Interface experience. For information on how to migrate the rules, go to Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook, which includes all the information you need to work on the migration. More information: Dynamics 365 SLA and ARC Migration Playbook.
+Effective October 01, 2020, the automatic record creation and update rules are deprecated in the web client. We recommend that you migrate your automatic record creation rules that were created in the web client to the new Unified Interface experience. For information on how to migrate the rules, go to Migrate automatic record creation rules and service-level agreements. You can also refer to the migration playbook, which includes all the information you need to work on the migration. Learn more in Dynamics 365 SLA and ARC Migration Playbook.
 
 Note
 
@@ -126,15 +126,15 @@ The Contracts, Contract Line Items, and Contract Templates entities are deprecat
 
 Standard SLAs in Dynamics 365 Customer Service are deprecated
 
-Standard service-level agreements (SLA Type field is set to Standard) are deprecated and will be removed in a future major release. Standard SLAs are replaced by enhanced SLAs. For more information, go to Enhanced service level agreements.
+Standard service-level agreements (SLA Type field is set to Standard) are deprecated and will be removed in a future major release. Standard SLAs are replaced by enhanced SLAs. Learn more in Enhanced service level agreements.
 
 Customer Service Insights standalone app is deprecated
 
 The Customer Service Insights standalone app is deprecated. We recommend that you migrate to the embedded experience within the core Dynamics 365 Customer Service applications.
 
 Customer Service workspace legacy layout is deprecated
 
-The Customer Service workspace legacy layout is deprecated as of April 2023, and is no longer supported as of October 2023. For more information, go to Deprecated Customer Service workspace layout.
+The Customer Service workspace legacy layout is deprecated as of April 2023, and is no longer supported as of October 2023. Learn more in Deprecated Customer Service workspace layout.
 
 ResponsibleContactId lookup attribute is deprecated